Stephen, may i ask you a question when you have a minute ? give me about 8 minutes. ok, thanks man this dya is not letting up. what can I do for you? sorry, one of my doughters wanted to sleep whats about dya ? what is dya? day sorry.. my typing is going bad haha, ok I just wanted to know if there there is a place where I can store the installation notes doc for example for the smokeping setup notes hmmm the ticket ohh, just the ticket. Ok, very good thanks Stephen one sec similar issue childs? school called. ok so put the notes starting off in the ticket as attachments. we then work on puppet configs and putting things on puppet. putting things on staging. sorry try to make sense :) after things are in staging we would then implement on production.. and SOPs would go into the wiki infrastructure. and puppet itself. ok, cool. when I update the ticket you receive a copy of that? I think so. Ok, I let you know what means SOPs ? yes. SOPs for "how to install, how to fix, what it tells us." when you do attachments, what format is used for better compatibility ? odf, text, pdf ? I prefer txt but odf would be the second choice. have to go deal with server issue brb ok